What Feedback from Candidates Has Led to Changes in Recruitment Processes?


    What Feedback from Candidates Has Led to Changes in Recruitment Processes?

    In the quest to refine the recruitment experience, we've gathered valuable insights from an HR Manager who emphasized the importance of respectful communication. Alongside expert opinions, we've also compiled six additional answers that have shaped recruitment strategies, ranging from the implementation of automated updates to enhancing mobile accessibility. Through candid feedback like ensuring clear job descriptions for better candidate fit, discover the transformative suggestions that are reshaping hiring processes.

    • Respectful Communication Enhances Process
    • End Ghosting with Closure Communication
    • Simplify Application Procedures
    • Automate Application Status Updates
    • Diversify Interview Panels
    • Optimize for Mobile Accessibility
    • Clarify Job Descriptions for Better Fit

    Respectful Communication Enhances Process

    The feedback I've received from candidates is very positive. Therefore, I have not changed our process much. I recently changed careers into HR and felt the pain of the process. I created my process from that perspective. I wanted to be respectful of people and their time. Therefore, the amount of investment from the applicant's perspective is directly in line with the stage of the process you're in. Communication works the same way. I communicate at the same level that we're engaged in. If we've spoken to each other, you will have my direct line, and I invite you to reach out to me with any questions or concerns to keep you informed on where we're at in the process. I've had many people thank me for this. Even if not selected, they feel respected and can move on with their search.

    Scott Johnson
    Scott JohnsonHR Manager

    End Ghosting with Closure Communication

    Ghosting is the worst thing that a company or hiring manager can do in the interviewing process. Even if it is an automated rejection email from HR, bad news is better than no news. Candidates just want to be able to close the loop, and communicating that the company went with someone else is okay, too.

    Caroline Pennington
    Caroline PenningtonExecutive Search Recruiter, Podcast Host, Founder, Feminine Founder

    Simplify Application Procedures

    Candidates frequently reported feeling overwhelmed by the complexity of application procedures, which were often seen as time-consuming and discouraging. In response, organizations meticulously reviewed their application processes, striving for simplicity and user-friendliness. The result was a streamlined approach that allowed applicants to submit their information without unnecessary hurdles.

    This shift not only improved the experience for job seekers but also increased the number of quality applications received by employers. If you've faced hurdles with complex applications in the past, consider giving the process a new try now that improvements have been made.

    Automate Application Status Updates

    Many applicants expressed frustration with the lack of communication following their submission of applications, leaving them in a state of uncertainty. To address these concerns, companies instituted automated systems to provide timely updates about application status. These updates have been crucial in maintaining a line of communication between the company and potential employees, thereby ensuring that candidates are promptly informed at every stage.

    The adoption of this automated responsiveness has been widely appreciated, making the waiting period less stressful for candidates. It's worth revisiting companies you're interested in, as their communication may have improved significantly.

    Diversify Interview Panels

    The push for workplace diversity and inclusion led to candidates suggesting the composition of interview panels be more representative of society's diversity. As a direct consequence, organizations restructured their interview panels to include professionals from varying backgrounds, ensuring a richer perspective in the recruitment process. This change has also provided a sense of relatability and fairness to the candidates, fostering an environment where they can confidently showcase their skills.

    The diversity within interview panels now better reflects the community, offering candidates an equitable chance for consideration. Don't hesitate to apply if you're looking for a workplace that values diversity and fair representation.

    Optimize for Mobile Accessibility

    Feedback indicated that many potential applicants were trying to access job portals through their mobile devices, only to find that sites were not compatible or user-friendly on smaller screens. Companies took this accessibility concern seriously and overhauled their online application platforms to be mobile-responsive. This redesign has democratized the application process, allowing anyone with a smartphone to apply for positions with ease.

    The changes have reduced barriers for job seekers who rely on mobile access, thus widening the talent pool. Engage with these updated mobile-friendly platforms and explore the opportunities they offer.

    Clarify Job Descriptions for Better Fit

    Job seekers were finding it difficult to understand the requirements and expectations outlined in job postings, which led to confusion and mismatched applications. In response, employers took a clear stance on transparency and began revising job descriptions with concise, unambiguous language.

    This clarity has helped applicants to better assess their suitability for a role before applying, saving both their time and that of the prospective employer. Enhanced job descriptions also help in attracting the right talent, so potential applicants are encouraged to read these carefully and apply to roles that truly match their skills.